Privacy Policy

Who I am

This website belongs to Mel Joy, CPB, Business Advisor, a bookkeeping and business advice practice run by Mel Joy in Creston, British Columbia. I follow British Columbia's Personal Information Protection Act (PIPA).

What I collect

When you send the contact form, I collect what you type into it: your name, email address, phone number, business or organization name, and your message.

When you visit the site, I also collect anonymous usage data through Google Analytics.

Google Analytics and cookies

I use Google Analytics to see how people find and use this site. Google Analytics sets cookies in your browser. It collects data such as pages viewed, time on the site, the website that sent you, your device and browser type, and your general location.

I use this data only in summary form to improve the site. I do not use it to identify you, and I do not use it for advertising. Google processes this data on its servers, which can be outside Canada. Google's own use of the data is covered by the Google Privacy Policy.

You can stop Google Analytics from collecting your data:

• Install the Google Analytics opt-out browser add-on.
• Block or delete cookies in your browser settings.

How I use your information

I use the details you send through the contact form only to reply to you and to plan any work you ask about. I do not sell, rent or trade your personal information. I do not add you to a mailing list.

Who else handles it

A few service providers help me run this site. They handle data only to provide their service:

• Vercel hosts the website. Like most web hosts, it keeps short technical logs of visits.
• Freeform delivers contact form messages to my email inbox.
• Google provides Google Analytics and my email.

Some of these providers store data outside Canada, including in the United States. Data stored there can be subject to the laws of that country.

How long I keep it

I keep contact form messages in my email for as long as I need them to answer you and to keep records of my work. If you ask me to delete your information and I do not need it for a client file or a legal reason, I will delete it.

Your rights

Under PIPA, you can ask to see the personal information I hold about you, ask me to correct it, or withdraw your consent. To do this, contact me with the details below.

Contact me

Mel Joy is responsible for privacy at Mel Joy, CPB, Business Advisor. Email mel@meljoy.ca or call (250) 402-3108.

If you are not happy with my answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.